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Group Discounts! Book 4 For The Price Of 3 | In 1 Exciting Day, 31 In-House Communications Directors Explore Fresh, Practical Crisis Comms & Reputational Risk Strategies

Plan, Prepare & Action Quick-To-Execute & Risk-Mitigating Proactive Crisis Communications & Reputational Risk Strategies: Safeguard Corporate Reputation, Navigate The Evolving Social Media & Media Landscapes, Shape The Company Narrative With Timely & Accurate Messaging & Engage Employees, Stakeholders & Leaders Throughout The Crisis Timeline & Beyond
A One-Day, Brand-Led, Practical Conference & Networking Event, 10th October 2019, Museum of London Docklands, London.

Practical Case-Studies Exploring Innovative Approaches To Preparing A Robust Crisis Plan To Safeguard Corporate Reputation, Navigate The Evolving Social Media & Media Landscapes, Shape The Company Narrative With Timely & Accurate Messaging & Engage Employees, Stakeholders & Leaders Throughout The Crisis Timeline & Beyond:

  1. Crisis: Plan, Prepare, Action! Health-checking and continually updating your crisis response strategies to ensure your business is always ready for any issue
  2. Reputation, Reputation, Reputation: From first response to business as usual, manage risk and safeguard reputation to proactively prevent further damage and recover trust
  3. Clear & Effective Messaging: Cut through the noise to deliver informative, timely, transparent and joined up messages at the right time on the right channel
  4. Navigating The Social Media Storm: What are the fundamental tools, first-alert technologies and best-practice approaches to take control of the narrative?
  5. Engaging Employees Through Crisis: Embedding crisis strategies to guarantee successful plan execution and avoid disjointed messages or disgruntled colleagues
  6. The Critical Hours Of A Crisis: Practical measures to quickly, accurately and appropriately deliver first-rate, first-response comms in a 24/7 world
  7. Managing Stakeholder Needs & Expectations: Identifying and engaging internal and external stakeholders during crisis for long-term collaborative relationships
  8. Media Savvy & Press Relations: Proactive, practical steps to liaise with the media to tackle crisis scenarios and minimise reputational fall outs

The Crisis Comms & Reputational Risk Conference At A Glance

31+

Senior Speakers

97%

Average Satisfaction Rating

10+

Years Of Insight

1

Inspiring Day

Why Attend Europe’s Leading Crisis Communications & Reputational Risk Conference?

  • 31 Speakers, Practical Case Studies, Real Experiences
  • 97% Average Delegate Satisfaction Rating
  • One Inspiring, Compact Day
  • 4 Interactive Panels: Crisis Planning • Reputation • Social Media • Media Involvement
  • Senior-Level Networking
  • Live Crisis Workshop Exercise: Real-life, practical, scenario-based workshop to share approaches with peers
  • 5 Insightful & Engaging Peer-To-Peer Discussions:
    A) Blended Communications B) International C) Reputation D) Crisis Cyber & Data Security E) Brexit
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31 Communications & Corporate Affairs Directors Tackle Your Toughest Challenges In 1 Day: Crisis: Plan, Prepare, Action! • The Critical Hours Of A Crisis • Reputation, Reputation, Reputation • Clear & Effective Messages • A Social Media Storm • YouTube “Fake News” • Employee Communications • Concise & Clear Stakeholder Engagement • Media Involvement

Plan, Prepare & Action Quick-To-Execute & Risk-Mitigating Proactive Crisis Communications & Reputational Risk Strategies
Safeguard Corporate Reputation, Navigate The Evolving Social Media & Media Landscapes, Shape The Company Narrative With Timely & Accurate Messaging & Engage Employees, Stakeholders & Leaders Throughout The Crisis Timeline & Beyond

Please See Below For The Crisis Comms & Reputational Risk Conference Programme Outline.
For The Full Agenda, Please Click Here >>

08:30 Registration, Morning Coffee & Objective Setting

09:00 GIC Welcome, Morning Co-Chairs’ Opening Remarks

Antony Tiernan
Director of Communications – Improvement & Development
NHS England & NHS Improvement

 

 


William McSheehy

Head of External Communications for Global Commercial Banking
HSBC Holdings Plc

CRISIS: PLAN, PREPARE, ACTION!

09:15 Plan, Prepare & Action: Ensure Your Business Is Ready For Anything With A Best-Practice Crisis Plan Of Action

09:15 Perspective One:
Phil Groves
Deputy Director, Strategy,
Operations & Incident Response

NHS England & NHS Improvement

09:35 Perspective Two:
Andrea Riepe
Global Issue &
Crisis Manager
Reckitt Benckiser

CRISIS PLANNING & LESSONS LEARNT - PANEL

09:55 Did It Really Go To Plan? Evolving Your Crisis Plan For Fit-For-Future Strategies Which Meet The Needs Of Future Business & Customers

Tim Field
Business Resilience
Instinctif Partners

 

 

Catherine Steele
Group
Corporate Affairs Director
Vodafone

David Morris
Communications
Director
GE UK

Bieneosa Ebite
Group Co-Deputy
Head of Corporate Communications
Centrica

Chris Wynn
Director of
Communications
Ofcom

Nicola Green
Director of
Corporate Affairs
O2

Lindsay Baldwin
Director Of
Communications
British Heart Foundation

10:25 Morning Refreshment Break With Informal Networking

CRITICAL TIMING

10:55 Quick-To-Deploy Initial Responses, Messages & Communications For The Critical Hours Of Crisis

Richard Griffiths
Head of Project Communications (Western)
Network Rail

REPUTATION, REPUTATION, REPUTATION

11:15 Proactive Crisis & Reputation Planning To Protect, Maintain & Salvage Corporate Reputation

Catherine Colloms
Director
Corporate Affairs & Brand
Openreach

REPUTATION THOUGHT LEADERS - PANEL

11:35 From First Response To Business As Usual, Practical Approaches To Recover Corporate Reputation & Come Out Stronger

Martin Cottingham
Director of
External Relations & Advocacy
Islamic Relief Worldwide

Stacey Stothard
Head of
Corporate Communications
Skipton Building Society

Hannah Boulton
Head of Press &
Marketing
British Museum

Andrew Whyte
Director of Communications
Financial Conduct Authority

12:10 Bonus Session Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@crisiscommsconference.com.

12:45 Lunch & Informal Networking For Speakers, Delegates & Partners

INFORMAL PEER-TO-PEER DISCUSSIONS

13:10 Informal Peer-To-Peer Discussions

A) Blended Communications

Anders Nilsson
Head of External Communications

GoCo Group plc

B) International Crisis

Andrea Riepe
Global Issue & Crisis Manager

Reckitt Benckiser

C) Rebuilding Reputation

Simona Sikimic-French
Head of Media & External Relations

Islamic Relief Worldwide

D) Cyber & Data Security

Speaker To Be Announced; Please Check The Website For Frequent Updates

E) Brexit

Speaker To Be Announced; Please Check The Website For Frequent Updates

13:45 Afternoon Co-Chairs’ Opening Remarks

Richard Scott
Executive Director,
Corporate Affairs
Virgin Trains

Joanna de Koning
Head of
Corporate Communications
JUST EAT

EFFECTIVE MESSAGING

14:00 Clear Messaging Which Effectively Communicates The Company Narrative Before, During & After A Crisis & Mitigates Reputational Damage

Christina Choudhury
Director,
Communications
Barclays

YOUTUBE ‘FAKE NEWS’ - MOMO CASE STUDY

14:20 Responding To Crises That Don’t Exist: Combatting Fake News

Zayna Aston
Head of YouTube Communications for Europe, Middle East & Africa

YouTube

SOCIAL MEDIA STORM - PANEL

14:40 Take Control Of A Social Media Crisis & Maintain A Successful Reputation

Richard Griffiths
Head of Project
Communications (Western)
Network Rail

James Banks
Head of External
Relations (EMEA)
AECOM

Kate Levine
Global Director of
Activism & Communications
The Body Shop

Laura Gurnett
Head of Consumer PR
Smart Energy GB

Fergus Campbell
Head of PR
Gumtree

 

 

15:10 Bonus Session Reserved For Exclusive Conference Partner. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@crisiscommsconference.com.

15:40 Afternoon Refreshment Break With Informal Networking

EMPLOYEE COMMUNICATIONS

16:10 Engaging Employees Through Every Stage Of Crisis To Respond Effectively & Maintain Community

Daniel Rossall Valentine, Head of Engineering Talent Project, The Royal Academy of Engineering

STAKEHOLDER ENGAGEMENT

16:20 Crisis Doesn’t Happen In A Bubble! Identifying & Engaging Internal & External Stakeholders Before, During & After A Crisis For Effective Incident Handling & Long-Term, Collaborative Relationships

16:20 Perspective One
Kristine Kelly
Head of Communications
& Patient Advocacy, Oncology
Novartis Pharmaceuticals UK Limited

16:40 Perspective Two
Claire Hughes
Head of
Corporate Affairs & Advocacy
AB Agri Ltd

MEDIA INVOLVEMENT - PANEL

17:00 Successfully Navigating Media Involvement During A Crisis To Safeguard Reputation 

Anders Nilsson
Head of External
Communications
GoCo Group plc

Miles Fletcher
Head of Media &
Public Relations
Office for National Statistics

Rae Stewart, Director of
Corporate Affairs
Water UK

17:30 Co-Chairs’ Closing Remarks & Official Close Of Conference 

Why Not Get Involved With The Crisis Comms Conference?

Can you help organisations to execute proactive crisis communications and reputational risk strategies? For more information on how to get involved, please call +44 (0) 20 3479 2299 or email partner@crisiscommsconference.com.

Book an exhibition stand and two delegate passes for just £2,499Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.